DELIVERY AND OTHER INFORMATION:
Please provide a delivery address where there will be someone to receive and sign for the parcel, work address or neighbor’s address is fine. Deliveries are weekdays between 8.30am and 5.30pm. We are not provided with an estimated delivery time or time slot by the delivery company.
A delivery charge is charged per delivery made.
- USA & Canada International 6-12 Days Delivery Service – $14.95 (USD)
- USA & Canada International 3-6 Days Priority Delivery Service – 24.95 (USD)
- Netherlands, Belgium, Luxembourg , UK, Spain, Italy, France, Germany, Denmark 7-10 Days International Delivery Service – $29.95 (USD)
- Europe (all other countries not listed above) – International Standard – 7-10 days – 35.00 (USD)
- Australia & New zealand – International Standard – from 5 working days – $24.95 (USD)
- Far East – International Standard – from 5 working days – $40 (USD)
- Rest of the World – International Standard – $50.00 (USD)
Please note that international delivery charges calculated on 1.5kg parcel weight. Ruby Leather will cover the additional cost on up to 2 Kg parcel weight. However for orders for 2 garments or above the additional carriage cost will need to be passed onto the customer, an e-mail notification will be sent in advance.
Returns & Exchange Policy
If for any reason you are not entirely happy with your purchase then it may be returned within 14 days for a refund or exchange on the item provided it is in its original packing, unused with labels intact. We will refund you by the same method that you paid us and we will process the refund within 1 working day of processing after the receipt of the returned goods intact. Please take note that the return or exchange courier charges have to bared by the customer.
For return items, please first ensure the protective sheet is over the jacket before folding (as this protects from excessive creasing). Please take care to only fold the jacket once by bringing the bottom edge up to the chest / shoulder level. Coats may require two horizontal folds; again ensure that the protective sheet is over the garment before folding.
Once an order has been shipped an electronic dispatch note is issued to the customer’s e-mail address provided on their order. The dispatch note contains the specific warehouse address for your garment return (this address will be the same as the sender address on your delivery bag).
Electronic dispatch notes can be re-issued at any time upon request.
If you have a query please e-mail: firstname.lastname@example.org
For garment returns please:
- Quote your name and address on the outside of the returns bag, this speeds up returns tracking and refund / exchange allocation.
- E-mail us if possible to let us know that you will be returning a garment or requiring an exchange. E-mail address is email@example.com. If you would like an exchange please detail item name, color and size required, and also your contact telephone number and e-mail address.
We recommend that any returns are sent by “signed for delivery service” as we cannot take any responsibility for items that do not reach us. Proof of postage is not sufficient
In the event of receipt of a faulty item please contact us within 7 days of receipt in order than we can either arrange replacement of the item or a refund upon our receipt back of the faulty item.