Refund policy
General Policy Guidelines
We take pride & joy in our products and above all customer satisfaction is very important to us However, we understand that there may be instances where you may need to return or seek a refund for your purchase. Please read our refund and return policy carefully to understand your rights and options.
Refunds:
We offer a full refund on unused and undamaged products within 14 days of the delivery date.
To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation
Refunds will be processed using the original payment method used during the purchase.
Please allow up to 14 business days for the refund to be reflected in your account.
Returns or Exchange :
To initiate a return, please contact our customer service team with your order details and reason for return.
Customers are responsible for the return shipping costs unless the product is defective or there was an error on our part.
We recommend using a trackable shipping method to ensure the safe return of the product.
Returns are not accepted for customize / Printed jacket or bags
Once we receive the returned item, our team will inspect it for any damages or signs of use. If the product meets our return criteria, a refund will be issued.
Shipping & Exchange Costs
If you receive a product in the wrong size or color due to our error, Ruby Leather will cover all shipping costs. In the case of a refund, your original shipping fees will be fully refunded. In the case of an exchange, we will cover both the return shipping and the cost of sending the replacement item.
Exchange Shipping: In the event of an exchange, the shipping cost for the replacement item is the responsibility of the buyer.
Sizing Notice: To prevent sizing issues and avoid additional shipping costs, please review our detailed size charts carefully before finalizing your order.
Exceptions:
Personalized or custom-made products are non-refundable unless there is a manufacturing defect or error on our part.
Sale or clearance items may have different return policies, which will be clearly stated at the time of purchase.
Returns are not accepted for customize / Printed jacket or bags
Please note that our refund and return policy is subject to change without prior notice. We reserve the right to refuse refunds or returns if the product does not meet our criteria or if the return is made beyond the specified timeframe.
How to Initiate a Return or Exchange
Step 1: Contact Us – Email our customer support team at rubyleathercrafts@gmail.com with your order number and a brief description of the issue.
Step 2: Review Period – Please allow us up to 12 hours to review your request and reply.
Step 3: Return Authorization – If eligible, we will send you a return shipping label, or provide confirmation for you to send the item back to our facility.
Step 4: Inspection & Processing – Once we receive your returned item, our quality department will inspect it. If approved, we will process your exchange immediately or issue a refund back to your original payment method within 3 to 5 business days.
Return Shipping Address
4950 Government Blvd Apt 11 Mobile, AL 36693
General Policy Guidelines
Return Window: We offer returns and exchanges on unused, unworn, and undamaged products within 14 days of the delivery date.
Proof of Purchase: To complete your return, we require a receipt or order confirmation email.
Ruby Leather reserves the right to refuse returns that do not meet the criteria outlined above. If you have any questions, please reach out to us for assistance.
f you have any questions or require further assistance, please do not hesitate to contact our customer service team
We try our best to respond you as within 2-3 hours